Recognized by J.D. Power for Customer Satisfaction
Ranked #1 in Customer Satisfaction for Aftermarket Tire Replacement
Les Schwab received the highest score for aftermarket tire replacement in the J.D. Power 2021 Aftermarket Service Index (ASI) Satisfaction Study of customer satisfaction with automotive aftermarket service providers.
For J.D. Power 2021 award information, visit jdpower.com/awards.
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#1 in Customer Satisfaction for
Aftermarket Tire Replacement
Doing the Right Thing is Our Thing
We’re honored to be recognized for the award-winning customer service that defines Les Schwab. It all started in 1952 with one little tire shop and a vision of bringing together service, value, and convenience for our customers. A dedication to doing the right thing remains at the core of the company’s culture. You can count on us to be there, working every day to get you quickly and safely back on the road.
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About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (Al) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
Dinuba High Programs Prepare Students for College, Career
At Dinuba High School, some students get a jump start on their career path on their first day.
The high school has established three academies through the Linked Learning Program: one devoted to a medical pathway, engineering and construction management, which are designed to prepare students for college, career and life.
Through the four-year programs, students gain real-world experience that allows them to explore, and prepare for potential career paths. In addition to the curriculum, the academies include mentorships, internships, job shadowing and volunteer work, all of which help students become top college candidates.
“It really prepares them rigorously for whatever college they want to go to,” said Manjeet Dail, the Dinuba Unified School District’s college and career director. “They have the real-life experience that has prepared them.”
Dail said the career-specific programs help the students understand the value of the classwork. “Engineering students go into math class and may not understand why learning about angles is important, but through the academy, they are shown how their work in the classroom actually applies to their career.”
Dinuba High’s academies are funded through community support and Les Schwab Tire Centers is honored to be a part of that effort. In our second year of partnership with Dinuba High School, the Dinuba Les Schwab store has helped raise more than $120,000 to go toward the academies.
We look forward to continuing our support of this innovative school and the greater Dinuba-area community going forward. To learn more about the Dinuba High School Link Learning Academies, check out the school’s official website.
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Project Gives Youth Safe Landing
Retired professional BMX racer Tony Hoffman had seen too many friends and competitors exposed to unhealthy lifestyle choices at their local action sports parks. Hoffman believes the sports he loves are meant to be positive forces in the lives of young people, not destructive. In 2012, Hoffman founded the Freewheel Project, in California’s Fresno County, to help underserved youth who love to skate and ride.
Through programs that provide leadership skills, academic mentoring, substance abuse education and prevention, counseling services and personal finance education, Hoffman sought ways to help youth develop “healthy life choices in youth through action sports.”
The Freewheel Project’s B.A.R.S. program (Behavioral and Academic Restoration through Action Sports) enlists youth in an intensive six-month program. Mentors help local youth become positive leaders and better students (and say no to drugs) while teaching them how to shred on their bike or board.
Brani Valencia is one of B.A.R.S. success stories. According to Brani, teachers had labeled him one of their worst-performing students. Today, though, things have “switched to goofy footed” — that is, turned around. In six months, Brani raised his GPA by two full points. As a thriving high school freshman, he remains involved with the Freewheel Project as a mentor to younger kids.
We’re proud of Brani’s hard work and honored to continue supporting Hoffman’s important mission. To learn more about the Freewheel Project, or to volunteer, check out its website or “like” the Facebook page.
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Valley Children’s Hospital: A Bright Star in Central Valley
When it comes to hospital facilities for children, Valley Children’s Hospital in Madera, Calif., is simply one of the best. It is the only dedicated pediatric facility in California’s Central Valley responsible for serving more than 1.3 million newborns, children and teenagers in 11 counties. Its dedicated staff of more than 550 physicians and its 358 licensed beds make it one of the largest pediatric health care facilities in the United States.
According to Valley Children’s Hospital, the facility performs more than 12,000 pediatric surgeries each year, and the Cancer and Blood Disease Center is a member of the nationally recognized Children’s Oncology Group. It is also one of fewer than 10 pediatric intensive care units in the U.S. to have received the Beacon Award for Critical Care Excellence. And the 2017-18 U.S. News & World Report rankings of Best Children’s Hospitals recognized it as one of the best in the country in pediatric orthopedics, pediatric diabetes and endocrinology, and pediatric gastroenterology and gastrointestinal surgery.
Les Schwab’s Bakersfield-area stores are proud to support this indispensable hospital by hosting a donation fundraiser that brought in $14,299. Our heartfelt gratitude goes out to the Central Valley community, who made support for this invaluable hospital possible.
“It was great to see the stores and communities fundraising for the hospital where their children would actually be going if they needed care,” said Bethany Sowell, development lead, external development, for Valley Children’s Foundation. “We are so grateful to Les Schwab for their participation. They were wonderful to work with.”
The number of patients using the hospital has increased significantly in recent years, so the donations from Les Schwab’s customers and employees, which were collected over 10 weeks between September and November, are helping to provide life-saving treatments, cutting-edge new technologies and the most compassionate care possible for Central Valley children in need.
Les Schwab is honored to be part of the Central Valley community and to help support one of its most-important institutions.
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Youth Ag Leader Grows Career With FFA Role
As a third generation Future Farmers of America (FFA) member, Lauren Millang brought a family legacy to her role as vice president of the FFA’s California chapter. “I can recall my grandpa telling me about the different contests he competed in during high school and hearing about my parent’s fair animals,” she said. “I’m proud to be part of an organization that is rooted in tradition.”
Lauren spent a year traveling throughout California facilitating FFA workshops, hosting conferences and learning about the agriculture industry. Over the four years that Lauren was involved with FFA, she found the experience invaluable in developing her agricultural knowledge and her leadership skills.
“I was blessed with opportunities to attend leadership conferences, compete on numerous teams, hold officer positions and even raise animals for our county fair,” she said. “I know these valuable moments spent in FFA have prepared me for a future career in agriculture and have provided me with the tools and experiences I need to become a successful advocate for the industry.”
Some of Lauren’s most memorable FFA experiences include the Washington Leadership Conference in Washington D.C., as well as competing at the American Quarter Horse Youth Association World Show in Oklahoma and the FFA Nationals in Kentucky.
Lauren says the FFA offers a place for just about everyone who’s interested in agriculture. “From computer sciences, to raising livestock, crop sciences or speaking contests, students can truly find their niche and excel,” she said. “FFA is a unique organization that truly gives students a hands-on experience.”
With her move into the VP role, Lauren graduated from a corduroy members jacket that said “Woodland-Pioneer” across the back to a one that says, “Association.” “With this new jacket comes new opportunities, friendships, places and growth,” she said. “Only one word comes to mind when I think of the journey ahead: gratitude.”
Following her year as California FFA state vice president, Lauren is attending Oklahoma State University to pursue a double major in agricultural communications and business. “I am proud to be involved in an organization that creates the future leaders of the agriculture industry,” she said. “And I am proud to be a future agriculturalist.”
At Les Schwab, we’re honored to support Lauren's hard work, dedication and leadership both in California’s agriculture industry and its local communities.
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Parent Takes Passenger Seat to Teach Son Good Driving Habits
In honor of National Teen Driver Safety Week in October, we caught up with one of our own seasoned professionals who has had his fair share of experience teaching teens how to drive.
Matt Clift, manager of one of the Les Schwab Tire Centers in Clovis, Calif., has already taught his two oldest daughters how to stay safe when behind the wheel. Now he’s hitting the road with his youngest driver, Lane, who recently earned his learner’s permit
Q. Matt, what made you decide that you and Lane should practice for a driver’s license together rather than using a professional driving school?
Matt: In California, you have to have at least six hours of professional drivers’ school, so we will be doing both. After the first 1-hour lesson behind the wheel at a school, Lane will be able to drive with his mom and me. He has his permit for six months, so between the driving school and practicing with us, he should be ready to go.
I feel that a driving school is important to teach him the rules of the road; we sent our last two drivers to a school that was run by retired police officers. But at the same time, I think that driving with us will put him in more real-life, day-to-day situations.
Q: Do you enjoy driving?
Matt: I love to drive. In fact, when we go on long trips, I would rather drive than fly. You get to see so much more when you can stop in little towns along the way. Sometimes I just drive up in the hills and explore.
Q. Did you also learn to drive from a parent?
Matt: I learned how to drive from my grandpa in an old stick shift Chevy truck. He would take (me) to some fields north of the small town I grew up in and let me drive around on the dirt roads. The first time (I drove) on a paved road, (I) was with my other grandpa. I did not have my license yet, but he said he was too tired to drive, so I drove us home. It was a 3-hour drive.
Q. Lane, as a beginner, what skill do you think will be most difficult to learn?
Lane: Probably driving on the highway, learning how to merge and being able to judge the other cars’ speed as I am driving in heavy traffic.
Q. What are you most looking forward to or what are you most nervous about?
Lane: I’m looking forward to being able to drive to school and to drive around with my friends. I’m nervous, though, about driving downtown with all of the one-way streets and impatient drivers.
Q. Do you both like the same kinds of cars?
Lane: We do like a lot of the same cars, but I tend to like newer sports cars while my dad leans more toward older big trucks and muscle cars. We both like street bikes.
Q. Matt, what do you think is the best advice you’ve given all your kids as drivers?
Matt: Make sure and give the other drivers plenty of room. You never want to get into a situation where another driver either does something wrong or doesn’t see you and causes an accident. I also tell my kids to never drive aggressively. If someone is trying to merge in front of you, don’t get into a chess match with them, just let them in. It’s only one car, and you’ll get where you’re going just as fast.
Q. Lane, what was the best piece of advice you received?
Lane: That I should always pay attention to what is going on around me. You never know what the other person is thinking or trying to do, so don’t try to guess. Just give them the room to do whatever they are doing. He also taught me to walk around the car, kick the tires to make sure the tire pressure is good and that everything looks safe before I get in.
Q. Matt, where was the first place you drove when you earned your license?
Matt: I drove to school, and it was an awesome day. It made me feel like I was much more independent and proud to be able to accomplish getting my license. The first out-of-town trip I took was about a 5-hour trip each way with some friends on the weekend just to get out of town.
Q. Lane, when you earn your license, where will you go on your first independent drive?
Lane: I will probably drive back and forth to school, but I can’t wait to take a trip back to Washington state to see my sisters, my nephew and some of my old friends.
Q. What was your proudest moment when teaching your kids how to drive?
Matt: I was very proud when (my daughters) passed their driving test at the D.M.V. It was great to watch them make progress. How nervous they were their first time driving versus when they passed the test and received their license. This time around, I am looking forward to spending time with Lane and passing down what I have learned over the years. It is enjoyable one-on-one time and makes for great memories.
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