Recognized by J.D. Power for Customer Satisfaction
Ranked #1 in Customer Satisfaction for Aftermarket Tire Replacement
Les Schwab received the highest score for aftermarket tire replacement in the J.D. Power 2021 Aftermarket Service Index (ASI) Satisfaction Study of customer satisfaction with automotive aftermarket service providers.
For J.D. Power 2021 award information, visit jdpower.com/awards.
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#1 in Customer Satisfaction for
Aftermarket Tire Replacement
Doing the Right Thing is Our Thing
We’re honored to be recognized for the award-winning customer service that defines Les Schwab. It all started in 1952 with one little tire shop and a vision of bringing together service, value, and convenience for our customers. A dedication to doing the right thing remains at the core of the company’s culture. You can count on us to be there, working every day to get you quickly and safely back on the road.
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Aiming High in School, Work and Sports
Garrett Hoover, a senior at West Linn High School, is a defenseman for the lacrosse team, but that’s not the extent of his ambition. In addition to training for and then playing lacrosse in the spring, Garrett has a full schedule of challenging AP and honors classes as well as a part-time job as an independent landscaper and facilities worker. Installing sprinkler systems, weeding garden beds, tearing down walls and cleaning floors have taught him a lot about hard work and self-discipline.
Garrett has been playing lacrosse since 7th grade, including during his freshman year at Canby High when he played for the varsity team alongside his brother, his role model in life and sports.
“My brother has always pushed me to be a better athlete and person,” said Garrett. “Halston is currently a midshipman at the United States Naval Academy, and he taught me how to work hard on and off the field.”
He remembers one tough spot in particular that his brother coached him through.
“I was doing a book project that was due Monday, but that weekend I had so many different events that by the time I got started, it was late Sunday evening. I considered simply doing my other homework and begging my teacher for an extension. Then my brother walked in the room. He told me something that I remember when it gets really hard: ‘If you do what others won’t do today, you will be able to do what they can’t tomorrow.’ So I stayed up a few more hours on that project, and at the end I felt a lot better than if I had just talked to the teacher.”
That stick-to-it attitude served Garrett and the Lions well last year, when they earned West Linn its fourth state championship. It also helped them exceed their fundraising goal of $10,000 by 50 percent to pay for an annual trip to Florida that spring. There they challenged themselves by playing teams outside their conference.
“One of the biggest things that lacrosse has taught me is the importance of hard work and having battle buddies by your side,” Garrett said. “I intend to serve as an Army officer once I finish college, and the skills that playing lacrosse have taught me apply well to the military field.”
Their high ambitions paid off auspiciously for the Lions in their first conference game on April 13, in which they beat the Clackamas High School Cavaliers 15-3.
Les Schwab Tire Centers is proud to support such champions through the Oregon School Activities Association.
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Featured Competitor: Hooper, Golfer, Bowler Mark Eberhardt
For Mark Eberhardt, competing in the Special Olympics isn’t just a fun way to fill downtime, it’s a way of life. He spends the winter months fine-tuning his jumpshot, the spring and summer perfecting his golf swing, and the fall, chasing turkeys around the bowling alley.
It’s been Mark’s annual routine for years: practice, compete, rinse and repeat.
In 2015, he participated in the Rip City 3-on-3 tournament, Portland’s premier amateur hoops event, for the eighth time, taking home a silver medal. “We had a pretty good team, but we came up short,” said Mark. “Hopefully (we’ll win) this year.”
Ascending to the podium was a definite highlight in Mark’s competitive experience, but that experience goes far beyond just medals and trophies.
“Mark has grown a lot since he began participating in Special Olympics,” said his mom Leona Eberhardt. “He more readily accepts the losses with the wins. In the beginning, he would pout, but now he’s better about it. He talks about teamwork. He shares the ball.”
Mark’s Special Olympics journey, which began with a medal-winning performance in track and field in his first summer games, hasn’t been one he’s made alone. “Mark has a lifelong friend who started track and field with him many years ago, they both still participate,” said Leona.
She points out the importance of family support as well. “I make certain Mark gets to his practice and tournaments on time, almost all of which I’m able to stay and watch,” she said. “His family supports him 100 percent; he knows that.”
This year’s Rip City 3-on-3 Tournament is expecting roughly 2,000 players on almost 500 different teams, with competitive divisions spanning youth (boys and girls), high school (boys and girls), adult (men, women and co-ed teams), elite (men and women), the Special Olympics division and the Unified Sports division. It will be held in Portland’s Rose Quarter on July 30 and 31.
Anyone interested in volunteering or registering an athlete should visit the official tournament website. You can also “like” the Facebook event page, or follow @RipCity3on3 on Twitter and Instagram for more information.
“When I watch Mark play, I look to see if he’s playing as a team member,” said Leona. “Special Olympics teaches the athletes to be proud of who they are, to believe in themselves and to be fearless in trying their best together.”
Les Schwab Tire Centers is proud to sponsor the Rip City 3-on-3 Tournament and athletes like Mark again this year.
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Grit and Focus Power Jesuit Defensive End
Being a high school athlete isn’t always easy. Juggling practice and games, schoolwork, family, friends and everything else takes focus; Jesuit High School senior defensive end David Bridges was more than up for the challenge this year.
Seniors Help Deliver Victory
Including David, Jesuit High School in Beaverton, Oregon had 37 seniors on the football team roster, each of whom was determined not to repeat last year’s 42-41 loss to Tigard High School in the Oregon School Activities Association Class 6A football championship quarterfinals. Training hard in the summer and during the season, on the field and in the weight room, helped the Jesuit Crusaders win the sixth state football championship in the school’s history.
Balancing School, Sports and Family
On top of three AP classes, varsity sports and making plenty of time for his family, David has worked hard to make sure everything in his life gets the attention it deserves. When asked how he juggles it all, he said, “I wouldn’t say I have a secret, but I try to manage my time as much as I can. I definitely don’t get the recommended amount of sleep every night. I guess my secret is that whatever I am doing, I give my full attention to it. If I’m at football, I’m not trying to think about my homework or my test tomorrow. If I’m doing homework, I’m not checking Instagram or watching TV.”
That ability to focus served David and the rest of his team well all season: They entered the championship game against third seed West Linn with an undefeated 14-0 record. Nevertheless, late in the fourth quarter they were trailing 14-13. But a 2-yard touchdown with 1:13 left put them over the top, 21-14.
Victory is always sweet, but doubly so when it’s hard earned. David and the Crusaders did their school proud.
Les Schwab Tire Centers is a proud sponsor of the Oregon School Activities Association.
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Hard Work and Teamwork, on the Field and Off
Felix Songolo, sophomore captain of the varsity boys’ soccer team at De La Salle North Catholic High School (shown here sporting his Knights jersey), has been playing soccer since he was five. The game runs in his family: His father, mother, older brother, younger twin brothers, and even his youngest brother, now five years old himself, all play. Felix says his first memory from childhood is of watching his older brother play soccer when their family still lived in Africa.
Felix and his family moved to the U.S. in 2005, fleeing conflict in their home country of Zambia. Throughout his time in a refugee camp and afterward in adjusting to life in America, Felix found a sense of community in playing soccer. Now, after overcoming difficult times, he refuses to let anything stand in his way. Even with a busy practice schedule, he plans to maintain his 4.0 GPA, graduate as the class valedictorian and go on to play college soccer.
“My parents sacrificed to move to America, and because of that, I don’t take the opportunity to get an education and play soccer for granted,” said Felix. “If my desire for success is greater than my fear of failure, then I will succeed.”
Felix credits soccer with helping him deal with challenges because it’s a team sport.
“I started school in the first grade, and it was tough because I did not have many friends other than my family,” Felix said. “Playing soccer during recess gave me a voice with the other kids and helped me create friendships and a deeper love for the game.”
As an intern at Oregon Health & Science University through the Corporate Work Study Program, Felix also gains experience, friendships and preparation for his dream of becoming a neurologist. He credits his parents as the force that helps him perform to the best of his abilities, as he says, “continuing to push me through thick and thin, placing their lives on hold for me and my siblings.”
We admire Felix for his hard work and teamwork, two values we can get behind.
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Big Wheels Plus Little Kids Equal Lots of Fun
For the past eight years, children of all ages in Southwest Washington have had a good reason to look forward to the third weekend in May, because that’s when — rain or shine — they get to go to Dozer Day.
Dozer Day is an annual, weekend-long fundraising event where the rides are heavy construction equipment. Kids get the real-world construction experience by hopping in the cab — with a professional operator at their sides — and drive bulldozers, excavators and other machines. About 20,000 guests attend Dozer Day every year.
Les Schwab Tire Centers has been a proud sponsor of the event for several years. The organization behind Dozer Day, the Nutter Family Foundation, shares Les Schwab’s values: giving children opportunities to grow and develop their talents, and the importance of community.
“Whenever we need anything, Les Schwab is there,” said Renee Nutter, the event organizer of the Nutter Family Foundation. “Like us, their basic attitude is, ‘We’re going to knock it out of the park for them.’”
Les Schwab’s signature contribution is the Tire Crawl, a large sandbox filled sand in which several giant tires the kind Les Schwab sells for tractors, earth movers and log loaders — are stacked up 5-feet high to give kids a place to climb while they wait their turn to drive one of the big trucks.
“The kids have a blast, and it gives me a good feeling to watch them,” said Brien Rose, manager of the Woodland store. “Plus I get to hear their parents’ Les Schwab stories, whether it’s about just enjoying the free popcorn in the store or appreciating the donations and fundraisers we contribute to.”
Les Schwab also hosted the pre-event Friday for disadvantaged or disabled children. This year, several hundred kids came from the Evergreen School District to explore the Tire Crawl and had their yellow construction helmets decorated with a Les Schwab sticker.
Like Les Schwab, the community does its part to make the weekend special for the kids. Members of the Southwest Washington Contractors Association volunteer as operators. Teens, ages 14 to 18, recruited from the key clubs and honor societies in local high schools, make up the other half of volunteers. They do everything from escorting the younger kids to and from the equipment to checking in with guests to make sure they’re having a good time.
The Nutter Family Foundation teams up with individuals and local businesses that also share a passion for fostering kids’ growth. For example, members of Portland YouthBuilders volunteer at the event. The nonprofit organization helps provide education, vocational training and leadership development service to low-income youth, is also a recipient of the foundation’s grants.
Renee’s goal when she started Dozer Day was to raise $1 million in 10 years, and according to Nutter, it looks like she’ll exceed that goal a year early, but the kids will always be her primary focus.
“I remember in the first year, a little boy was crying his eyes out, so I checked in with his parents to see if he’d been hurt or if someone was picking on him,” Renee said. “‘No,’ his parents told me. ‘He’s just mad because we have to leave.’”
Lucky for us, Dozer Day will be back next May, with another opportunity to put children in the driver’s seat of heavy construction equipment, get to pitch in to help their neighbors and to have fun.
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Working with FFA Student Members to Fight Hunger
Every October, the student members of the FFA help collect as much food and funds as possible for the annual Drive Away Hunger Initiative (#DriveAwayHunger). Les Schwab stores across Oregon were able to take part in the campaign as a drop-off location for donations as well as a pick-up location for special collection bags.
This year’s initiative brought in 456,546 pounds of food. That’s enough to provide 342,420 meals to deserving families.
The Oregon Food Bank has seen a 40% increase in demand for emergency food boxes since 2008. That steady increase is why FFA student members work so hard every year to help collect food and funds. With their motto of “learning to do, doing to learn, earning to live, and living to serve,” the more than 6,500 Oregon FFA members are doing their part to end hunger. Their hard work and dedication have not gone unnoticed. Les Schwab locations throughout Oregon look forward to helping again next year.
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Hockey Fans Toss 11,000 Teddy Bears for Charity
The ice at Portland’s Memorial Coliseum was quickly covered by 11,000 teddy bears just after the first goal during the Winterhawks match on December 1, 2018. Every stuffed animal was carefully collected, driven off the ice, and donated to local charitable organizations to be distributed to kids throughout the region. Partnering with the Winterhawks to celebrate and collect the bears for this 20-year-long tradition is a thrill for everyone involved.
As one of the pioneers of the Teddy Bear Toss, the Winterhawks organization deserves a lot of credit for making this a popular event at hockey arenas around the country. Congratulations to the Winterhawks for another successful Teddy Bear Toss and their 8-2 win that night.
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Recognizing High School Sports Excellence
Les Schwab is proud to help recognize high school sports teams for their dedication and performance on and off the field. Already, top teams from 1A through 6A have been chosen for September, October, and November, with the rest of the 2018-2019 academic year to be named as nominations are compiled and winners announced by the Oregon School Activities Association (OSAA).
Teams that are chosen as the Les Schwab Tires Team of the Month receive a commemorative trophy along with a cash donation to the team’s program. Past winners, as well as the current nomination form, are available at the OSAA website.
Learn more about OSAA and its drive to ensure equitable competition throughout Oregon high schools.
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Coach Takes Teams to LSI — Twice
For Marshall Cho, traveling the world is just another way to train young basketball players how to shoot. The Lake Oswego High School coach began his career in 2004 in Central Harlem as a middle school teacher and coach at the Future Leaders Institute Charter School. Then he traveled to South Africa to coach in Mozambique for three years. Cho got his first Les Schwab Invitational experience during his tenure at DeMatha Catholic High School in Maryland, when DeMatha took the 2010 LSI title. Once in Oregon, Cho and his Lake Oswego team scored a spot in the 2015 Les Schwab Invitational.
Driving the Court
During the LSI, Oregon teams have the opportunity to play against top-level competition from around the country.
“We had to get through very tough games against Westview and Jesuit to get to the final,” Cho recalled. “In both games, we were down at times and I remember how hard it is for an out-of-town squad to play at the LSI with all the fans backing the Oregon teams.”
Cho and his team applied themselves well in 2015 in order to beat Southridge in their first-round matchup; the team had eliminated Lake Oswego in the state playoffs last year and returned with many of its main players.
Though Lake Oswego lost to DeMatha Catholic in the second round, Cho welcomed the challenge of playing four games in four nights.
‘Whether We Win or Lose’
“Coach (Mike) Jones and the DeMatha staff are like family to me and have had a big influence on my coaching philosophy,” said Cho. “I think daily about the lessons I learned there as my coaching staff and I lay down the foundations of the Lake Oswego High School program. The Les Schwab Invitational gives us the opportunity to drive home the lesson of focusing on the next play whether we win or lose, because there is no time to celebrate or sulk.”
Les Schwab Tire Centers thank all the players and coaches who made the 2015 LSI worth watching!
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Community Joins Forces to Help Tualatin Valley Fire & Rescue
Les Schwab Tire Centers is honored to be a part of the Portland community’s response that transformed a senseless crime into a moment of gratitude.
During a winter snowstorm, members of Tualatin Valley Fire & Rescue’s Station 66, in Beaverton, went out to help a woman who had given birth in her home. When they returned to the station, someone had slashed the tires of five personal vehicles in the parking lot.
To help the firefighters raise money for the repairs, two community members set up GoFundMe pages. When Les Schwab learned from its media partner, 99.5 FM The Wolf, the first responders were the victims of vandalism, there was no doubt that the company wanted to jump in and support the effort!
Les Schwab believes in supporting organizations and activities that help those in need. Tualatin Valley Fire & Rescue does that every day.
“This contribution is a small token of our appreciation for all they do,” said Joe Rector, Les Schwab Portland area manager. “Our first responders are there for us when we need them most, and we were happy to be able to return the favor!”
Between the money raised through the GoFundMe pages and the support from Portland-area Les Schwab stores, all tires have been replaced and tow fees have been covered to make this situation right.
“We have been overwhelmed and humbled by all of the support we have gotten from the community,” Tualatin Valley Fire & Rescue spokeswoman Cassandra Ulven told The Oregonian.
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RESPECT Program Pays Surprise Visit to Wilson High
In 2013, rookie guard Damian Lillard, along with the Portland Trail Blazers and Les Schwab Tire Centers, tipped off a regional anti-bullying campaign that encourages everyone to stand up for the rights of others and to show respect for all people.
The RESPECT campaign began with a series of 30-second television and radio public service announcements featuring Lillard. The first showed more than 20 local youth from the Portland mentoring nonprofit Friends of the Children reciting the respect pledge and encouraging everyone to join by signing the “Respect, Pass it On” manifesto.
The PSAs directed viewers to the website nba.com/blazers/respect, where they could take the pledge digitally by using their Facebook account, or by printing and signing a paper copy of it. The campaign succeeded right out of the gate: It registered 1,800 pledges in the first 24 hours, and to date over 6,500 people from Portland, Oregon, and surrounding areas have committed to the pledge.
Lillard has been a Special Olympics Ambassador since he was 17. And he helped coach the Special Olympics Unified Sports Game during the 2013 NBA All-Star Weekend in Houston, Texas. In an interview with the Deseret News in 2014, he discussed how close to his heart the campaign is.
“I’ve seen too many of the negative effects that bullying has on people, especially kids,” Lillard said. “Now that I’ve learned how many people look up to us as NBA players, I want to make the most of it by getting behind positive initiatives like anti-bullying.”
In the second year of the pledge, students submitted stories of how they were showing respect, and the Trail Blazers selected three of them to feature in the next PSA.
Every year, Damian visits a Portland area high school to discuss why respect is important and reward schools and organizations that are leading the respect movement. This year, the RESPECT program surprised Wilson High School Special Olympics Unified Sports participants and Playworks Junior Coaches with a visit from the BlazerDancers and Stunt Team as well as tickets to an upcoming game.
Les Schwab is pleased to partner with Damian Lillard and the Trail Blazers to raise awareness about bullying in schools. Showing respect to everyone is important to creating thriving communities. Our employees have taken the RESPECT pledge, and we encourage others to join the campaign.
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