Recognized by J.D. Power for Customer Satisfaction
Ranked #1 in Customer Satisfaction for Aftermarket Tire Replacement
Les Schwab received the highest score for aftermarket tire replacement in the J.D. Power 2021 Aftermarket Service Index (ASI) Satisfaction Study of customer satisfaction with automotive aftermarket service providers.
For J.D. Power 2021 award information, visit jdpower.com/awards.
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#1 in Customer Satisfaction for
Aftermarket Tire Replacement
Doing the Right Thing is Our Thing
We’re honored to be recognized for the award-winning customer service that defines Les Schwab. It all started in 1952 with one little tire shop and a vision of bringing together service, value, and convenience for our customers. A dedication to doing the right thing remains at the core of the company’s culture. You can count on us to be there, working every day to get you quickly and safely back on the road.
Free Services from Les Schwab
- Pre-Trip Safety Check
- Brake Check & Consultation
- Visual Alignment Check
- Battery Check
- Shock, Strut & Suspension Check
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About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (Al) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
Community Comes Together to Provide 2,000 Thanksgiving Meals
Les Schwab was proud to partner with Second Harvest, a Yakima Valley food assistance program, to help bring 2,000 Thanksgiving meals to families who might have gone without this past holiday.
The 2018 Turkey Drive took nearly 1,000 volunteer hours to unbox turkeys, bag produce, label, and assemble the 2,000 boxes for distribution. Les Schwab was honored to help box some of that food and provided a cash donation for this local, hunger-fighting cause. In total, 300 boxes were delivered to Sunnyside families, 300 to Yakima residents, and 1,400 to those in need in and around Kennewick.
Learn more about Second Harvest at www.2-harvest.org.
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Helping Build Bikes for Tikes
Working with Pasco, Washington’s Local Union 598, its members, and other community leaders, Les Schwab store managers in Tri-Cities, Walla Walla, and Oregon’s Umatilla County were proud to be a part of Bikes for Tikes again this year. We were among the 400 volunteers who helped build and deliver nearly 2,000 bicycles for kids throughout the region.
“The crews building all those bikes worked so hard,” stated Casey Fewkes, Les Schwab Store Manager in Yakima. “We enjoyed pumping up all those tires and being part of the comradery and giving spirit.”
It took less than four hours for the army of volunteers to uncrate and assemble the bikes and unpack the helmets, which were then delivered by Marines Toys for Tots.
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