#1 in Customer Satisfaction with
Aftermarket Tire Replacement
#1 in Customer Satisfaction with
Aftermarket General Maintenance
Ranked by J.D. Power, Rated by our Customers
Les Schwab received the highest score for aftermarket tire replacement and general maintenance (tie) in the J.D. Power 2019 Aftermarket Service Index (ASI) Satisfaction Study of customer satisfaction with automotive aftermarket service providers. Learn more at jdpower.com/awards.
Les Schwab was also ranked #1 in six additional categories:
- #1: Fairness of Charges
- #1: Service Quality
- #1: Service Initiation
- #1: Service Advisor
- #1: Service Facility
- #1: Vehicle Pick-Up
Doing the Right Thing is Our Thing
We’re honored to be recognized for the award-winning customer service that defines Les Schwab. It all started in 1952 with one little tire shop and a vision of bringing together service, value, and convenience for our customers. A dedication to doing the right thing remains at the core of the company’s culture. You can count on us to be there, working every day to get you quickly and safely back on the road.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.
Recognizing High School Sports Excellence
Les Schwab is proud to help recognize high school sports teams for their dedication and performance on and off the field. Already, top teams from 1A through 6A have been chosen for September, October, and November, with the rest of the 2018-2019 academic year to be named as nominations are compiled and winners announced by the Oregon School Activities Association (OSAA).
Teams that are chosen as the Les Schwab Tires Team of the Month receive a commemorative trophy along with a cash donation to the team’s program. Past winners, as well as the current nomination form, are available at the OSAA website.
Learn more about OSAA and its drive to ensure equitable competition throughout Oregon high schools.
Working with FFA Student Members to Fight Hunger
Every October, the student members of the FFA help collect as much food and funds as possible for the annual Drive Away Hunger Initiative (#DriveAwayHunger). Les Schwab stores across Oregon were able to take part in the campaign as a drop-off location for donations as well as a pick-up location for special collection bags.
This year’s initiative brought in 456,546 pounds of food. That’s enough to provide 342,420 meals to deserving families.
The Oregon Food Bank has seen a 40% increase in demand for emergency food boxes since 2008. That steady increase is why FFA student members work so hard every year to help collect food and funds. With their motto of “learning to do, doing to learn, earning to live, and living to serve,” the more than 6,500 Oregon FFA members are doing their part to end hunger. Their hard work and dedication have not gone unnoticed. Les Schwab locations throughout Oregon look forward to helping again next year.
Raising Awareness with Pink Fridays
It’s exciting when you can support a great cause such as Susan G. Komen Oregon & SW Washington and the Race for the Cure®. Once again, Les Schwab employees in Oregon and SW Washington showed their support for breast cancer awareness with a bi-weekly September event called Pink Fridays.
Wearing pink polos on select Fridays in September was just one of the many ways we supported the cause. In addition, fundraisers were held all month long in stores throughout the region to help with the Treatment Access Program that provides patients with gas, food and lodging. We also held car washes to support the Susan G. Komen Latina Initiative.
“We are honored to have worked with Susan G. Komen Oregon & SW Washington over the past nine years to help people fight this terrible disease,” said Aaron Smithers, manager, Portland Powell Blvd.
The Race for the Cure® took place on Sunday, September 16, 2018, at Tom McCall Waterfront Park in Portland. The event is expected to raise just over $700,000 for research, care, community, and action in the fight against breast cancer.
Les Schwab is honored to do what we can and bring as much attention and support to breast cancer awareness in the communities we serve and beyond.
Taking the Plunge for Special Olympics
For the past 15 years, Les Schwab has proudly participated in the Special Olympics Oregon Polar Plunge in Central Oregon. The event helps raise money for the Special Olympics High Desert Program. Funds are used to pay for transportation, lodging, practice space, and equipment.
It’s a worthwhile cause that helps just over 14,000 athletes every year.
Over the past several years, Les Schwab employees have raised thousands of dollars by taking the plunge and continue to be a top fundraiser for the event.