Recognized by J.D. Power for Customer Satisfaction
#1 in Customer Satisfaction with
Aftermarket Tire Replacement
#1 in Customer Satisfaction with
Aftermarket General Maintenance
Ranked by J.D. Power, Rated by our Customers
Les Schwab received the highest score for aftermarket tire replacement and general maintenance (tie) in the J.D. Power 2019 Aftermarket Service Index (ASI) Satisfaction Study of customer satisfaction with automotive aftermarket service providers. Learn more at jdpower.com/awards.
Les Schwab was also ranked #1 in six additional categories:
- #1: Fairness of Charges
- #1: Service Quality
- #1: Service Initiation
- #1: Service Advisor
- #1: Service Facility
- #1: Vehicle Pick-Up
Doing the Right Thing is Our Thing
We’re honored to be recognized for the award-winning customer service that defines Les Schwab. It all started in 1952 with one little tire shop and a vision of bringing together service, value, and convenience for our customers. A dedication to doing the right thing remains at the core of the company’s culture. You can count on us to be there, working every day to get you quickly and safely back on the road.
Free Services from Les Schwab
- Pre-Trip Safety Check
- Brake Check & Consultation
- Visual Alignment Check
- Battery Check
- Shock, Strut & Suspension Check
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.
Go-to Snack Is Also Favorite Donation
Popcorn is a long-standing and popular tradition in our waiting rooms at Les Schwab Tire Centers, but more and more it’s becoming a recognizable element of our community involvement, too.
In Monroe, Wash., popcorn is the weekly treat at the Friday afternoon Popcorn Social at Chain Lake Elementary School thanks to the nearby Les Schwab store. The P.T.A. had previously been forced to charge students for the snack. Even at less than a dollar a bag, the cost was out of reach for some kids, so for the last three years the crew has sponsored the event with 15 cases of popcorn, making it free for everybody. The Monroe store also supplies popcorn for the town’s National Night Out Against Crime, when citizens get together for an evening of community building with the Monroe Rotary Club and police and fire departments.
The Kaysville, Utah, store is similarly involved in providing popcorn for worthwhile community events. The Les Schwab there supports the Davis County Sheriff’s office when the officers host programs for local kids. Every month, officers invite underprivileged young people to their Drug Abuse Resistance Education program, better known by its acronym, D.A.R.E. And at Halloween, they host an event called “Trunk or Treat” where classic cars line the parking lot and children wear their costumes to trick-or-treat in a safe environment. Popcorn supplied by Les Schwab powers the kids through both events.
Les Schwab donations of popcorn and related supplies allow high school students a chance to practice valuable job skills and raise money for their activities. The Riverdale, Utah, store, for example, donates the popcorn maker, bags and popcorn to nearby Bonneville High School for the football and basketball seasons. Students who run the concession booth sell bottles of water and bags of popcorn for $1 each and get to keep the proceeds to spend on activities. For the past two years in southwest Washington, 10 stores have partnered to sponsor 22 local high schools with popcorn, oil and seasonings for lunchtime and game day booths. (The concessions are so popular that the schools have bought their own machines.) Feedback from the athletic directors is overwhelmingly positive.
This kind of sponsorship gives the students a chance to practice the kind of life skills we know will stand them in good stead: hard work, responsibility and community involvement.
At a city council meeting last March, Mayor Leonard Kelley of Stanwood, Wash., recognized the local Les Schwab for outstanding community service. He noted the company sponsors numerous community events, but he singled out as his favorite a story about the team donating its popcorn machine for the town’s summer Movies in the Park series.
“Moms with kids who weren’t customers were coming in [to Les Schwab] to thank them for the popcorn,” Kelley said.
So popcorn is more than our signature snack: It’s one of the many ways we do more than take care of tires, brakes and alignment. We are members of the community who see a need and step up to meet it.
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Utah Mom Receives Les Schwab Award
As any parent can tell you, children are often the catalyst for us to extend our commitment to serving others. Brittanie Flint’s 2-year-old son, Lincoln, who has Down syndrome, was her inspiration for bringing a GiGi’s Playhouse to Utah.
Last year, over the course of 11 months, Brittanie and a group of moms raised more than $100,000 in donations to establish a local GiGi’s Playhouse. The Down Syndrome Achievement Centers, which is free to all individuals with DS, now serves approximately 200 families each month with the help of 400 volunteers, and it continues to attract an average of $35,000 a month in donations and sponsorships.
Making a Difference in Utah
Les Schwab is always eager to recognize others who are making a difference in our community, so in January, Mike McCarty, manager of the Odgen, Utah store, and a crew of 12 other Utah Les Schwab managers assembled in the Good Things Utah television studio to present the 2015 Do the Right Thing award. They gave Brittanie a check for $1,500 to help her expand GiGi’s Playhouse.
Les Schwab is honored to present this year’s grand prize award to an outstanding Utah resident who shares our commitment to service and contributing to our communities. Our Do the Right Thing contest is a way for us to recognize people in Utah who have a positive impact on the lives of others.
GiGi’s Playhouse Foundation
The first GiGi’s Playhouse was founded in Illinois in 2003 to empower people with Down syndrome to achieve their greatest potential. Now, 24 GiGi’s Playhouses across the country serve children and adults of all ages, offering 30 educational and therapeutic programs at no charge to families. The organization’s global message is acceptance, and its members and volunteers work tirelessly to change society’s outdated perceptions about the amazing potential of individuals with Down syndrome.
Les Schwab in the Utah Community
Les Schwab wants to celebrate people all over Utah who are doing the right thing. Some are saving lives; others are giving their time and effort to help those in need. If you’d like to nominate someone, visit this website: https://www.abc4.com/gtu/doing-the-right-thing. Nominees are announced on Good Things Utah weekly, and monthly winners are featured on the show in recognition of their service. They also receive a gift basket and $100 gift certificate from Les Schwab.
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Les Schwab Proudly Contributes to the Pride of Salt Lake City
Next month marks the two-year anniversary of the opening of the African Savanna exhibit at Utah’s Hogle Zoo in Salt Lake City, sponsored by Les Schwab Tire Centers. There are two sections: The Grasslands are home to the zoo’s African hoof stock and birds, including ostriches and Hartmann’s mountain zebras, and Lion’s Hill is home to the first lions to live at the zoo in over a decade. Les Schwab is thrilled to support the local community with this exhibit, part of what attracts thousands of families every year to Hogle Zoo.
It didn’t take long for the wildlife in both sections to start families of their own! In January, the zoo’s second-oldest female giraffe, Pogo, gave birth to a female giraffe named Willow. Riley, the zoo’s only male giraffe, is the father. Willow was the 17th giraffe born at the Hogle Zoo and the first birth at the exhibit.
Lion’s Hill started off with four lions: two brothers, Baron and Vulcan, who came to Hogle from Birmingham Zoo in Alabama, and two sisters, Sela and Nobu, who came from Woodland Park Zoo in Washington.
This February, Nobu gave birth to three lion cubs — two males and a female — fathered by Baron. They were the first lions born at the zoo in 27 years. The cubs spent time with their mother for several weeks before being introduced to the rest of the family: first to Aunt Sela, then to their father and Uncle Vulcan. This process takes several weeks of careful observation and attention by keepers and animal care staff. According to Valerie Schubert, primary lion keeper, Nobu is a wonderful first-time mother; extremely affectionate toward and protective of her cubs. Zoo guests will be able to see the full pride this month when Brutus, Titus, and Calliope make their debut.
Les Schwab’s sponsorship makes possible a demonstration area where zoo visitors can sit only a dozen feet away as the four adult African lions work with their trainers. Several times a day, the zookeepers encourage the lions to perform tasks on command, such as displaying their paws or opening their jaws, for which they are rewarded with treats. These tasks keep the lions mentally agile and prepare them for times when their keepers tend to their health.
The zoo is about to open another long-awaited Les Schwab-sponsored attraction, Creekside, and this one is designed for children: an immersive and interactive playground suited to kids of all abilities. Landscaped to fit with the surrounding environment, the park features all the usual equipment plus a rock climbing wall, because youngsters of all species like to play and explore!
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Military Dawgs, Dogs Bond Over Barbecues
Vietnam War veteran and former military dog handler Frank Wehner understands the bond between servicemembers and their animals. “Once you’re a K-9 handler, you never forget your dogs and your time behind the leash,” Wehner said.
Dogs are commonly called man’s best friend, but Wehner says for our servicemen and — women they are much more. “Military dog handlers and their K-9 partners have been responsible for saving countless lives of our ground troops and safeguarding our military installations around the world,” Wehner said.
To show his appreciation for members of the military and their canine helpers, Wehner leads the Northwest Dawgs Project. The project travels throughout the Western United States providing steak barbecues to active military working dog handlers and their families. In 2017, Wehner and the Northwest Dawgs team will serve more than 400 steaks to K-9 handlers and their families, veterinarians, vet technicians and command staff over the course of several events.
The project hosts barbecues throughout Utah, Idaho, Washington and Nevada at military bases, including Hill Air Force Base (AFB), Mountain Home AFB, Fairchild AFB, Naval Air Station Fallon, Naval Base Kitsap and Joint Base Lewis-McChord.
Les Schwab Tire Centers is honored to help the Northwest Dawgs Project serve the K-9 unit at Hill AFB in Utah.
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Nonprofit Helps Vets ‘Continue Mission’ in Civilian Life
Sgt. Josh Hansen and his wife, Melissa, founded the organization, Continue Mission, to help veterans returning from war transition to happy, healthy civilian lives.
“‘Continue mission’ is something we say in the Army,” said Josh, of Salt Lake City, Utah. “Veterans know the expression as ‘Charlie Mike.’ We want to ‘Charlie Mike’ in healing and in life.”
For Josh, who joined the Marine Corps following Sept. 11, the cause is personal. After being wounded during his tour in Iraq in 2007, he found his own transition back into civilian life more difficult than expected. Recognizing that this difficulty was experienced by many other service members, he was compelled to do make a difference.
“Let’s heal, and let’s live life to the fullest for those we lost in the war,” said Josh, a Utah native and current resident. “We need to honor them and continue on by supporting each other.”
Today, Continue Mission paves the way toward physical and mental health, and wellness for veterans by organizing recreational events such as mountain biking, disc golf and skiing as well as community service projects that allow veterans to volunteer at local schools, churches and other civic institutions. It also offers resources and referrals for mental health support, suicide prevention, recreational therapy, employment services and education.
We here at Les Schwab Tire Centers are inspired by the work of the Hansens, all of the active and retired service members participating in Continue Mission and the work they’re doing throughout Utah. It’s an honor to support their ongoing activities as an official sponsor of this amazing organization.
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Utah’s Hogle Zoo Welcomes Polar Bears
After much anticipation, Utah’s Hogle Zoo recently welcomed two young polar bears, Nora and Hope. Les Schwab Tire Centers is a proud presenting sponsor of their new home and habitat exhibit.
At six days old, Nora was abandoned by her mother, so the zookeepers at Ohio’s Columbus Zoo decided to hand-rear the small bear. Without the companionship of another polar bear, Nora was unable to develop important social skills. In 2016, Nora was transferred to the Oregon Zoo to live with an elder polar bear, Tasul. Unfortunately, a few weeks later, Tasul died from ovarian cancer, leaving Nora alone again. In coordination with experts at the Association of Zoos & Aquariums (AZA), the Oregon Zoo decided to pair Nora with a similarly aged polar bear at Hogle Zoo
Hope, only a month older than Nora, was nearly 200 pounds heavier. Even though she was born at Ohio’s Toledo Zoo, the AZA recommended pairing the young bears together. The Hogle Zoo, with nearly 60 years of experience caring for polar bears, had available habitat. It’s been the ideal home for Hope and Nora, who seem happy to be roommates. Nora is thriving with the much-needed socialization she has gained from Hope’s friendship.
Les Schwab’s sponsorship funds the Hogle Zoo’s Rocky Shores habitat, which includes a specially designed facility for the study and conservation of polar bears. The zoo is a leader in conservation and allocates funding and resources toward saving polar bears and five other species.
We’re proud that our partnership provides a safe, enriching environment for these animals and a way for the community to connect with and learn about them in meaningful ways.
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