#1 in Customer Satisfaction with
Aftermarket Tire Replacement
#1 in Customer Satisfaction with
Aftermarket General Maintenance
Ranked by J.D. Power, Rated by our Customers
Les Schwab received the highest score for aftermarket tire replacement and general maintenance (tie) in the J.D. Power 2019 Aftermarket Service Index (ASI) Satisfaction Study of customer satisfaction with automotive aftermarket service providers. Learn more at jdpower.com/awards.
Les Schwab was also ranked #1 in six additional categories:
- #1: Fairness of Charges
- #1: Service Quality
- #1: Service Initiation
- #1: Service Advisor
- #1: Service Facility
- #1: Vehicle Pick-Up
Doing the Right Thing is Our Thing
We’re honored to be recognized for the award-winning customer service that defines Les Schwab. It all started in 1952 with one little tire shop and a vision of bringing together service, value, and convenience for our customers. A dedication to doing the right thing remains at the core of the company’s culture. You can count on us to be there, working every day to get you quickly and safely back on the road.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.
Les Schwab Employee Runs 100-Mile Ultra Marathon
On June 8, 2019, TJ Burleson lined up for a marathon that would test his physical as well as mental stamina. For years, TJ has been training for the Lumberjack Ultra Marathon, a 100-mile run to benefit Uganda Ultra Impact.
Uganda Ultra Impact is part of Children of the Father’s House, a small charity that helps ensure children in the Uganda region have a home, food, and basic essentials as well as education.
TJ and his fellow employees helped raise money for the organization through per-mile and set-amount donations of his racing efforts. TJ was able to finish the 100-mile marathon with a smile on his face.
Congratulations, TJ. We’re proud to have you on the Les Schwab team.
Wearing Lavender to Help Fight Cancer
Les Schwab is proud to have sponsored the Be the HOPE Walk 2019 to help support the efforts of the Western Washington Valley Girls & Guys.
The event helped raise money to support patients of all cancers by providing personalized blankets to those in cancer treatment, offering scholarships to high school seniors, helping fund mammograms for low-income families, and granting wishes to those with a terminal prognosis.
“This is a great organization,” stated Seth Worley, Les Schwab store manager. “We share many of the same core values.”
Leading up to the event, Les Schwab crews throughout Western Washington wore the color lavender to show their support.
Fixing a Vandalized 4-H Clubhouse
By Jennifer Meeker
Last April, as Kitsap County 4-H leaders went to open their clubhouse for the upcoming fair, they found the offices in complete disarray. The 4-H clubhouse had been broken into and vandalized beyond recognition. Even the refrigerators and microwaves had been destroyed. Because the clubhouse was used every year by 4-H participants, something had to be done quickly.
The Poulsbo Les Schwab store manager Brett Clark heard about the vandalism and got together with other store managers across Kitsap County to make things right.
“It was so unnecessary and so completely undeserving for these great kids to have to deal with,” Clark said of the situation. “It took no time to understand what needed to be done. Within minutes we had developed a solution for them.”
Les Schwab is proud to sponsor 4-H in any way possible. It was an honor to provide new refrigerators, microwaves, and cleaning in time for the local fair.
Delivering Six Pickup Loads of Food for a Local Cause
In an effort to end hunger, Les Schwab stores throughout Western Washington joined together to help collect non-perishable food items. Employees and customers helped collect over 5,000 pounds of food for Food Lifeline.
The organization helps provide over 116,000 meals every year to those throughout the community.
The food collected at Les Schwab locations filled six pickup trucks and was distributed by Food Lifeline to over 300 locations, including shelters, food banks, and meal assistance programs.