Effective Date: 1/13/2023
Last Reviewed: 1/13/2023
At Les Schwab, we are committed to protecting the privacy of our customers’ information. We know that your financial and personally-identifiable information is confidential and private. Our goals are to serve you as effectively and conveniently as possible and to ensure that information you share with us remains confidential. As part of our commitment, we have adopted the following privacy principles and have implemented them at all levels of our organization.
This Privacy Policy, including the Supplemental Privacy Notice for California Residents incorporated herein (collectively the “Policy”), is provided to help you understand how we protect the privacy of your financial and personally-identifiable information. This Policy provides you with an opportunity to understand the way we manage your financial and personally-identifiable information. This Policy is provided to you jointly by all the Les Schwab companies listed at the end of this Policy and their affiliated member-dealers (collectively, “Les Schwab”). Les Schwab is comprised of several affiliate companies, all in the business of serving our customers’ tire needs. All of these affiliated companies and affiliated member-dealers may share your information among themselves and use your information in accordance with this Policy.
PLEASE READ this Policy carefully. This Policy applies to the data collected when Les Schwab provides a consumer product or service to you and/or when you apply for retail credit with Les Schwab and/or when you use our website located at www.lesschwab.com and other websites owned or controlled by Les Schwab (collectively, the “Site”), as detailed below in the section entitled How We Collect Personal Information. By providing personally-identifiable and/or financial information to Les Schwab and/or by using the Site, you signify to us that you have read and understand the terms of this Policy. You may also be presented with additional opportunities to review this Policy when taking certain actions at a Les Schwab location or on the Site.
This Policy applies to all our affiliate companies. Having the same privacy information apply across all our companies makes it easy to understand and convenient for people to make informed choices about the management of their financial and personally-identifiable information.
We may need to update or revise this Policy from time-to-time in response to changing legal, technical, or business developments. We will post any new or revised Policy here, and you should review this Policy regularly to make sure that you are aware of its terms. You can determine if this Policy has been revised since your last visit to the Site by referring to the Last Updated date at the top of this Policy. Where required by law, Les Schwab will provide notification of changes to this Policy via the Personal Information that you have provided to us, if any. If we intend to use earlier-collected Personal information and Automatically-Collected Information in accordance with the terms of the revised Policy and doing so would result in a use for a different purpose than stated at the time of collection, where required by law we will provide you notification and/or request your consent prior to such use. Your continued use of the Site following any changes to this Policy signifies to us that you have read and understand this Policy as revised.
This Policy applies to all information that Les Schwab collects through the performance of its services that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). As used in this Policy, Personal Information does not include: (i) publicly available information from government records, (ii) deidentified or aggregated consumer information, (iii) health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data, (iv) Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
In the past twelve (12) months we have collected the following types of Personal Information about consumers, including, but not limited to:
Information You Provide to Us: Depending on your interaction with us or the products or services we provide to you, we may collect Personal Information that you provide to us. For example, we collect information when you visit our stores and buy our products. We collect information when you sign up to receive news, notifications, or other communications from us. We also collect information when you request customer support; engage with us on social media; fill out a form; or participate in a survey or promotion. The types of information we collect directly from you may include:
You are never under any obligation to provide Personal Information to us, but you may not be able to purchase goods or services from Les Schwab, apply for retail credit with Les Schwab without providing requested Personal Information, or use certain features of the Site. When you do provide us with Personal Information, we will only use that Personal Information in accordance with this Policy. This Policy covers Personal Information we collect about you during the course of our relationship as well as after the relationship has ended.
Automatically Collected Information: This Policy also covers information we automatically collect and store when you visit the Site or conduct certain transactions with us.
As you navigate and browse the Site, we use website analytics tools to automatically collect and store information about your visit to and use of the Site, such as:
When you conduct certain transactions with us, whether online, over the phone, or in one of our stores, we may automatically collect information about you related to the transaction, such as:
Information We Receive From Other Sources: We may also obtain information about you from other sources and combine that with the information we collect about you. If we receive Personal Information from a third-party source and/or if we combine the information we receive from these third-party sources with your Personal Information, we will treat that information as Personal Information. We are not responsible for the accuracy of the information provided by third parties or how such third parties collect, use and share such information.
We may obtain information from third parties and append it to our existing user information to better understand users’ interests and to provide more relevant content.
We may append information about you that is publicly available or information that is aggregated and/or depersonalized by third parties. This information may include, for example, household income range, employment and education history, or postal code. This may include personal information such as names, age, race, gender, marital status, email address, physical address, or phone number.
We rely on many sources of information to understand and meet your needs. We collect Personal Information about you in a variety of ways.
When we collect or you supply us your Personal Information, we will use it for the purpose(s) set forth in this Policy at the time of collection of such Personal Information, examples of which are listed below, and will not use it for any other purpose without first providing you notification of our intent to do so. In addition to the specific uses of your Personal Information described below, we may also use your Personal Information to contact you regarding your account or to provide information about products, services, or promotional offerings that may be of interest to you based on your relationship with us. At any time, however, you may request that we not contact you about products or services that may be of interest to you. We respect your privacy and your right to limit the reasons for which we contact you.
Some specific ways in which we use Personal Information are listed below:
Les Schwab allows customers to receive user prompted single instance information alerts and service reminders via text messaging, as well as alerts sent via text message in relation to servicing your account if you have a credit account with Les Schwab. The Les Schwab Short Code is 52225.
To opt-in to service reminders text “JOIN” to 52225.
If you opt-in to receive service reminders, you will receive up to 4 messages per appointment.
Consent to receive marketing text messages is not required as a condition of purchasing any goods or services. Texts may be sent using an automatic telephone dialing system.
You can opt-out of Les Schwab SMS program at anytime by texting “STOP” to 52225. A one-time confirmation message will be sent back to you.
To request support at anytime, text “HELP” to 52225, send an e-mail to emailsupport@lesschwab.com or call 1-844-486-5252.
Les Schwab allows customers to receive user prompted single instance information alerts and service reminders via text messaging, as well as alerts sent via text message in relation to servicing your account if you have a credit account with Les Schwab. The Les Schwab Short Code is 52225.
To opt-in to service reminders text “JOIN” to 52225.
If you opt-in to receive service reminders, you will receive up to 4 messages per appointment.
Consent to receive marketing text messages is not required as a condition of purchasing any goods or services. Texts may be sent using an automatic telephone dialing system.
You can opt-out of Les Schwab SMS program at anytime by texting “STOP” to 52225. A one-time confirmation message will be sent back to you.
To request support at anytime, text “HELP” to 52225.
or send an e-mail to emailsupport@lesschwab.com
or call 1-844-486-5252.
Les Schwab may amend these SMS terms and conditions, or modify or cancel this service or any of its features without notice.
Les Schwab is not liable for failed, delayed, or misdirected delivery of, any information sent through this service; any errors in such information; or any action you may or may not take in reliance on the information provided. LES SCHWAB WILL NOT UNDER ANY CIRCUMSTANCE BE LIABLE TO YOU FOR SPECIAL, INDIRECT, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES.
Les Schwab is supported by all major cellular network carriers. Message and Data Rates may apply. Check with your service provider for details on specific fees and charges that may apply to you. Our participating carriers include, but are not limited to AT&T, Sprint, Verizon Wireless, U.S. Cellular®, T-Mobile® and MetroPCS®. The mobile carriers are not liable for delayed or undelivered messages.
We use third-party services to track and analyze your Site activity, as well as to track websites you visit after visiting the Site. In order to gather this information regarding your online activity, we use third-party persistent cookies on the Site. A persistent cookie remains on your computer or device, even after you close your browser software or otherwise end your online session.
We also use other third-party services to serve online Les Schwab advertisements to you on other websites after you’ve visited the Site. This practice is known as online behavioral advertising, and you will see our advertisements across the Internet unless you opt-out, as discussed below. We, along with third-party vendors, use cookies to inform, optimize, and deliver advertisements based on your online activity, including your past visits to the Site.
If you would like to opt-out of receiving targeted advertisements like this, you can opt-out by visiting the Network Advertising Initiative opt-out page. Note that even if you opt-out, you may still see Les Schwab advertisements, but they will not be delivered based on your online activity. If you are a resident of California you may have additional rights, including the right to opt-out, relating to the use of your Personal Information for our Targeted Advertising purposes. Please refer to the section entitled Supplemental Privacy Notice for California Residents below for a complete description of these rights.
The advertisements described in this section are different from marketing communications you will receive if you are on our promotional mailing list, which is discussed above in the section entitled How We Use Your Personal Information.
Certain pages of the Site might include social media features. These features might require us to implement cookies, plug-ins, or application programming interfaces (APIs) provided by such social media platforms to facilitate the communications and features. When you provide us with information through these platforms, the information also becomes subject to their privacy statements. In addition, by choosing to use any third-party social media platform or choosing to share content or communications with any social media platform, you allow us to share information with the designated social media platform. We cannot control any policies or terms of such third-party platform. As a result, we cannot be responsible for any use of your information or content by a third-party platform, which you disclose at your own risk. We encourage you to review the privacy statements of these platforms.
At times we may share your Personal Information for our business purposes both internally within the Les Schwab family of companies as well as with third-parties, as described in greater detail below.
In order to respond to your requests for credit and otherwise provide products and services to you, we may share Personal Information among companies within the Les Schwab family of companies. The Les Schwab companies that may receive Personal Information include tire centers and warehouse distribution centers. Les Schwab may share this information within other Les Schwab companies as a normal part of conducting business and offering products and services. All of these companies may use your information in accordance with this Policy, including to provide marketing communications to you. All of these companies are listed below.
We may share Personal Information with Les Schwab’s affiliated member-dealers. This is necessary in order to honor your request for information about Les Schwab products or services, to track and honor warranties applicable to product and services purchased by you, to respond to your requests for credit, or to provide an affiliated member-dealer with information for purposes of contacting you in their regular course of business, including for purposes of manufacturer product recalls or marketing products or services to you. Again, note that all of these affiliated member-dealers may use your Personal Information in accordance with this Policy, including to provide marketing communications to you. The affiliated member-dealers are required to comply with this Policy in order to protect the privacy of your Personal Information. Please click on this link to view a list of affiliated member-dealers.
At times, we may retain independent contractors to analyze data we collect, including Personal Information, solely to help us improve the goods and services Les Schwab provides to you. In addition, we may provide Personal Information to independent contractors we engage to enable us to process your Personal Information for auditing, research, and analysis, or to provide other services for Les Schwab such as billing and payment processing services. Further, we use third parties as described above in the section entitled Our Targeted Advertising Practices, and we share your Personal Information with them. These independent contractors are not authorized to use your Personal Information in any way other than to perform the requested services for Les Schwab, and these independent contractors are required to keep your Personal Information confidential. Les Schwab does not sell your Personal Information for monetary consideration; however, we do share your personal information in certain circumstances (See Sharing Personal Information and Our Targeted Advertising Practices). We may also share Personal Information about you with companies or other organizations outside of Les Schwab as required by or permitted by law. For example, we may share Personal Information to:
We may transfer your Personal Information if Les Schwab is involved in a merger, acquisition, reorganization, restructuring, or other sale or transfer of all or any portion of its assets or business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings in which Personal Information is among the assets transferred.
Information security is one of our highest priorities. This priority is emphasized by employee training, an internal information handling policy, this Policy, and the agreements we may sign with external suppliers and affiliated member-dealers. Employees who violate our policies regarding privacy are subject to disciplinary action, and our suppliers and affiliated member-dealers are bound to maintain privacy under the terms of our agreements with them. We regularly review security standards in an effort to guard against unauthorized access to Personal Information.
We will retain your Personal Information in accordance with our document retention policy and applicable laws. This retention period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to carry on ordinary business activities, including our compliance with applicable laws. The Personal Information collected to serve targeted online advertising may be retained for the purpose of serving such targeted online advertising to you until you opt-out of receiving these advertisements, as described above in the section entitled Our Targeted Advertising Practices. Also, we may retain your Personal Information beyond the end of your relationship with us if we believe in good faith that a law, regulation, rule, or guideline requires it.
| Category of Information We Collect | Retention Periods |
|---|---|
| Identifiers | Indefinite - Required for product and service warranties and product recalls conducted in accordance with federal law |
| establish or exercise legal rights or defend against legal claims; | Indefinite - Required for product and service warranties and product recall conducted in accordance with federal law |
| Commercial Information | Indefinite - Required for product and service warranties and product recall conducted in accordance with federal law |
| Internet or other electronic network activity information. | 365 Days |
| Geolocation Data | 365 Days |
| Audio, electronic, visual, thermal, Olfactory, or similar information | 365 Days |
We use automated decision making to evaluate online credit applications in order to assist our employees in making fair and transparent lending decisions. If you apply for credit with us, the automated decision making process will consider the information provided in your application, as well as publicly available information about your credit history and financial stability. The process is designed to inform us of the likelihood that you will be able to repay the loan, and to assign a credit score based on that likelihood. The decision to approve or reject a credit application is made by our employees and does not use artificial intelligence or machine learning.
You have the right to request a review of any automated decision made in connection with your credit application, and to obtain an explanation of the decision. If you have any questions or concerns about our use of automated decision making for credit applications, please do not hesitate to contact us.
We are committed to diversity and inclusion in the workplace and strive to ensure that our employee demographics reflect the communities we serve. In order to assess and address any potential disparities, we may collect and use sensitive personal information about the race and ethnicity of our employees and customers.
We only collect this information from trusted vendors who have appropriate safeguards in place to protect the privacy and security of the sensitive data. The information is used solely for the purpose of comparing employee ethnicity against customer percentages and is not shared with any third parties.
The Site does not respond to browser “Do Not Track” signals. Some third-party websites not owned, operated, or controlled by Les Schwab may keep track of your browsing activities when you visit them, which enables them to tailor what content they present to you. If you are visiting such sites, your browser may allow you to set a Do Not Track or “DNT” signal on your browser so that third parties such as advertisers know you do not want to be tracked. Third parties that have content embedded on the Site (e.g., social media buttons) may set cookies on your browser and/or obtain information about the fact that your browser visited the Site from a certain IP address. However, these third parties cannot collect any other Personal Information from the Site unless you provide it to them directly.
The Site is not directed at nor intended for use by children under the age of 16, and we do not knowingly collect any Personal Information directly from children under the age of 16. If you are under age 16, you should not use the Site and you should not send us personal information about yourself.
This Supplemental Privacy Notice for California Residents (“Notice”) applies solely to all visitors, users, and others who reside in the State of California. Les Schwab adopts this Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Notice.
This Notice supplements the disclosures set forth in this Policy which describe the types and categories of Personal Information we process, as well as our practices related to our collection, use, disclosure, retention, and protection of Personal Information. The CCPA grants consumers, as defined in the CCPA, with certain rights related to the processing of their Personal Information. This Notice provides additional disclosures with regard to Personal Information we process that is subject to the CCPA, and also describes the rights granted to consumers under the CCPA with regard to their Personal Information, as well as how consumers may exercise such rights.
We may disclose consumer Personal Information to a third party for a business purpose, subject to the consumer’s right to opt-out of such disclosures. When we disclose consumer Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that consumer Personal Information confidential and not use it for any purpose except performing the contract for us. The CCPA prohibits third parties who receive the consumer Personal Information we hold from reselling it unless consumers have received explicit notice and an opportunity to opt-out of further sales.
We disclose consumer Personal Information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, Les Schwab has not sold consumer Personal Information.
We will retain consumer Personal Information for the period necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
The CCPA provides consumers (California residents) with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.
You have the right to request that Les Schwab disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
You have the right to request that Les Schwab delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to forty-five (45) additional days), we will inform you of the reason and extension period in writing.
We will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
If you are 16 years of age or older, you have the right to direct us to not sell your Personal Information at any time (the “right to opt-out”). We do not collect or sell the Personal Information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to Personal Information sales may opt-out of future sales at any time.
To exercise the right to opt-out, you (or your legally authorized representative) may submit a request to us by visiting the following Internet Web page link: Website Request
To exercise the right to opt-out, you (or your legally authorized representative) may submit a request to us by visiting the following Internet Web page link:
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize Personal Information sales. However, you may change your mind and opt back in to Personal Information disclosures and/or sales at any time by:
We will only use Personal Information provided in an opt-out request to review and comply with the request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time. We currently do not provide any financial incentives related to the collection, use, or sale of your Personal Information.
If you have any questions or comments about this Privacy Notice, the ways in which Les Schwab collects and uses your information described below and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
We cannot guarantee that your Personal Information will never be compromised. Further, while we employ reasonable measures to protect your Personal Information, we cannot guarantee unauthorized third parties will not defeat those measures or use non-public Personal Information for improper purposes. Nevertheless, we value your business and have adopted this Policy and undertaken reasonable security measures as an endeavor to respect your privacy and to keep your Personal Information confidential.
This Policy is provided by the Les Schwab companies listed below.
If any part of this Policy is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the Policy will continue in full force and effect.
If you have questions regarding this Policy or need additional information, please contact Les Schwab Tire Center Credit Department at PO Box 5350, Bend, Oregon 97708-5350, (541) 416-5140.
If you have questions regarding this Policy or need additional information, please contact Les Schwab Tire Center Credit Department at PO Box 5350, Bend, Oregon 97708-5350.